Do I have to respond within a certain time

How you administer and manage your business is really up to you! However a few things to keep in mind:

  • Answering the phone
  • Listening to customers
  • Providing good customer service
  • Being cordial and respectful
  • Delivering appraisals on time and on schedule
  • Maintaining a professional work environment

These are a few suggestions that always leads to a positive outcome.

On a side note

Positive feedback will also affect your overall ranking score and therefore the placement of your listing.