How you administer and manage your business is really up to you! However a few things to keep in mind:
- Answering the phone
- Listening to customers
- Providing good customer service
- Being cordial and respectful
- Delivering appraisals on time and on schedule
- Maintaining a professional work environment
These are a few suggestions that always leads to a positive outcome.
On a side note
Positive feedback will also affect your overall ranking score and therefore the placement of your listing.